FAQ and policies

Questions and service policies

How quotes, keys, pets, supplies and payment work at Clean Space, and the written policies behind them. Cleaning is priced by quote, never by contract.

Questions

Twelve answers, in three groups.

Do not see yours? Call or text (615) 437-2477 and we will answer it.

Booking and access

Quotes, keys and who comes to your door

Fill out the quote form on the contact page, or call or text 615-437-2477. Tell us the bedrooms and bathrooms, any stairs, and any indoor pets, and add photos if you have them. Quotes are free.

Yes. Clean Space is fully insured and bonded, and all cleaners are properly background checked.

No. We work on a 9 a.m. to 5 p.m. schedule, and many clients give us access with a hidden key, a lockbox or a garage code. We are available by phone during the visit, and if you are home we are happy to do a final walk-through with you.

We do our very best to schedule the same cleaner for each visit.

Pets and prep

Supplies, pets and getting the house ready

No. Our cleaning technicians arrive fully equipped with their own cleaning supplies and tools. If you would like a specific product used in your home, just ask.

Yes, pets are welcome as long as they are friendly. If a pet is aggressive, please keep it in a kennel, a closed room or with a sitter. Tell us about any pet quirks ahead of time and your cleaner is informed before arriving.

A quick pick-up is all it takes. Put dishes in the dishwasher or away, and laundry in hampers or away. Basic tidying is included in the cleaning.

A service adjustment covers extra time or effort beyond a typical clean, such as heavy buildup, clutter or debris, or a home with no power or running water. Most homes fall within our standard pricing. Any adjustment is discussed and approved with you before we proceed, and telling us about the condition of the home when you ask for a quote is the best way to avoid one.

Paying

Recurring rates, payment and tips

Yes. Weekly, bi-weekly and monthly cleanings are priced lower, starting with the second cleaning, and there is never a contract.

We accept all major credit and debit cards, Zelle and checks. You can pay directly to your cleaner or through the office.

Tips are optional, and 100% of tips go directly to your cleaner.

Payment is due on the day of service. A balance left unpaid after 3 days may incur a $25 late fee. The full wording is in the service policies below.

Service policies

The terms, in plain rows.

We want to be transparent, fair and respectful of your time, your property and your personal information. By booking or receiving services from Clean Space, you agree to the policies below.

Policy 1Scheduling and cancellations

Appointments are reserved on a first-come, first-served basis.

Rescheduling or canceling within 48 hours of the appointment time may be subject to a fee. A cancellation made less than 48 hours before the scheduled service incurs a $60 cancellation fee. That time is set aside for you, and the fee keeps our team fairly paid for it.

Policy 2Payments and late fees

Payment is due on completion of the service when the paying customer is present for the full appointment. If the paying customer will not be there at the start, or plans to leave at any point, payment in full is required before the service begins or before they leave.

We take all major credit and debit cards, Zelle and checks. A $25 per day late fee may be applied to any unpaid balance beginning 3 days after the service date.

Policy 3Liability and limitations

Clean Space is licensed, bonded and insured.

We are not responsible for pre-existing damage, normal wear and tear, fragile items, improperly installed fixtures, or damage caused by customer-provided products or equipment.

For safety reasons we cannot handle biohazards, mold remediation or hoarding, and we do not move heavy furniture or appliances. We reserve the right to refuse service if conditions are unsafe or hazardous.

Policy 4Pets

Pets are welcome during service. For everyone’s safety, pets must be friendly or secured in a safe way, such as a kennel or a separate room.

Your cleaning technician is not liable for pet escapes, injuries or accidents unless they are due to proven negligence.

Policy 5Privacy

We never sell or share your information with third parties.

Payments are processed securely. You may request updates to, or removal of, your information at any time by contacting us.

Policy 6Photo and marketing policy

From time to time our team may take photos of completed cleaning projects. They are used to show our work on our website and social media, for training and quality assurance within the team, and in marketing and promotional materials.

We never intentionally photograph or share personal items, documents or identifying details. A photo that contains personal belongings which could compromise your privacy is not used in marketing.

Questions about any of this? Ask us before you book. The rules for using this website are on the Terms of Service page.

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